Dear Conceptboard Customers,

Conceptboard is regularly available again.

Since yesterday morning, you can find all services at our conceptboard.com address again. Additionally, the new .eu address is still working.

We apologise for any inconvenience caused and would like to highlight once more that we very much regret this incident.

Please read the statement by our Managing Director, Helmut Schmitz, for more insight: https://conceptboard.com/blog/dns-outage-management-statement/

We...

This did not affect customers on our publicly available instance app.conceptboard.com

On Nov 08, 2023 - 15:12 CET IONOS detected an issue on their systems that was affecting our service on a part of our dedicated IONOS instances.

We are in touch with IONOS representatives to gather more information on the incident and further improve incident prevention.

This did not affect customers on our publicly available instance app.conceptboard.com

On Oct 31, 2023 - 09:11 CET to Oct 31, 2023 - 11:20 CET
IONOS was experiencing issues on their end that were affecting our availability on app.de.conceptboard.com and IONOS dedicated instances.

We are in touch with IONOS representatives to ensure that their incident prevention is further improved.

We are working with statuspal.eu as our status page partner. Statuspal allows you to subscribe to any changes in Conceptboard’s service status via various channels (email, MS Teams, etc.). This means you will get all updates on upcoming scheduled maintenances as well as real-time info on any problems in Conceptboard’s main environment.

We are aware of an issue with invoices created between 14 and 15 November and are currently processing refunds for affected customers. Thank you for your patience as we work on a swift resolution.

We are currently investigating an issue causing unexpectedly long board loading times for some users. Thank you for your patience while we work on a resolution as quickly as possible.

We are aware that some users are experiencing longer load times for board previews and image uploads following scheduled maintenance on Sunday, July 7, 2024. We are actively increasing resources to improve performance. You may notice boards taking longer to load and images rendering slower than before. We expect this issue to be resolved shortly. Thank you for your patience and understanding.